Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"200a44f1d54fd9c693a39ed35d4a7323916f2b95_lout","branding":{"id":"2","key":"estuddesk","name":"EasyStudios Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bed49210-53d4-4163-b68d-3f201053b730/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJlZDQ5MjEwLTUzZDQtNDE2My1iNjhkLTNmMjAxMDUzYjczMCI6WyJyZWFkIl19LCJleHAiOjE3NjkwNzg5NDYsIm5iZiI6MTc2OTA3ODM0Nn0.C1j_h-UxlDkyeXRr-NrCieN_R9HdBMrnO1wRmNKnmuQ&client=94222ad8-c961-45ee-aaf4-426194e0ee82&mode=fit","logoId":"bed49210-53d4-4163-b68d-3f201053b730","isLogoAvailable":true,"helpCenterTitle":"Welcome to EasySupport Desk","sharedPortalName":"EasySupport Desk","userInitialAnnouncementHeader":"We are here for you! Select the desired support channel.","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim EasySupport Desk","sharedPortalName":"EasySupport Desk","announcementHeader":"Wir sind für Sie da! Wählen Sie den gewünschten Support Kanal.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to EasySupport Desk","sharedPortalName":"EasySupport Desk","announcementHeader":"We are here for you! Select the desired support channel.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#646464","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/360230ca-a818-4748-985a-bb1afe01f96c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2MDIzMGNhLWE4MTgtNDc0OC05ODVhLWJiMWFmZTAxZjk2YyI6WyJyZWFkIl19LCJleHAiOjE3NjkwNzg5NDYsIm5iZiI6MTc2OTA3ODM0Nn0.Azuma0Xv31-Bt-HJjLYSqTWC3EWrGU6QwGDndu2661M&client=94222ad8-c961-45ee-aaf4-426194e0ee82&height=300&mode=fit","bannerMediaApiFileId":"360230ca-a818-4748-985a-bb1afe01f96c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"estuddesk","projectId":11001,"serviceDeskId":2,"name":"EasyStudios Support","description":"<p>Raise a EasyStudios Support request.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"138","name":"Anderes","descriptionHtml":"","callToAction":"Anderes","introHtml":"<p>Nothing above applies</p>","icon":11828,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11828","groups":[49],"key":""},{"id":"41","name":"Fehler auf Webseite","descriptionHtml":"","callToAction":"Fehler auf Webseite","introHtml":"<p>Haben Sie einen Fehler auf Ihrer Webseite gefunden?</p>","icon":10931,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[11],"key":""},{"id":"56","name":"Fehler im Shop","descriptionHtml":"","callToAction":"Fehler im Shop","introHtml":"<p>Haben Sie einen Fehler in Ihrem Shop gefunden?</p>","icon":11736,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11736","groups":[23],"key":""},{"id":"30","name":"Neue Webseite","descriptionHtml":"","callToAction":"Neue Webseite","introHtml":"<p>Benötigen Sie eine neue Webseite?</p>","icon":10933,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[15],"key":""},{"id":"54","name":"Neues Design","descriptionHtml":"","callToAction":"Neues Design","introHtml":"<p>Benötigen Sie ein neues Design?</p>","icon":11743,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11743","groups":[15],"key":""},{"id":"53","name":"Neues Marketing Konzept","descriptionHtml":"","callToAction":"Neues Marketing Konzept","introHtml":"<p>Benötigen Sie ein neues Marketing Konzept?</p>","icon":11740,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11740","groups":[15],"key":""},{"id":"31","name":"Neues Newsletter","descriptionHtml":"","callToAction":"Neues Newsletter","introHtml":"<p>Benötigen Sie einen neuen Newsletter?</p>","icon":10934,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[15],"key":""},{"id":"28","name":"Neues Newsletter Template","descriptionHtml":"","callToAction":"Neues Newsletter Template","introHtml":"<p>Benötigen Sie ein neues Newsletter Template?</p>","icon":10934,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[13],"key":""},{"id":"139","name":"Probleme mit Domain.","descriptionHtml":"","callToAction":"Probleme mit Domain.","introHtml":"<p>Probleme mit bei EasyDomain registierter Domain.</p>","icon":11736,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11736","groups":[11],"key":""},{"id":"29","name":"Support Anfrage","descriptionHtml":"","callToAction":"Support Anfrage","introHtml":"<p>Haben Sie ein allgemeines Problem?</p>","icon":10925,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[12],"key":""},{"id":"58","name":"Vorfall im Shop","descriptionHtml":"","callToAction":"Vorfall im Shop","introHtml":"<p>Haben Sie ein Problem in Ihrem Shop festgestellt?</p>","icon":11768,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11768","groups":[23],"key":""},{"id":"57","name":"Änderung im Shop","descriptionHtml":"","callToAction":"Änderung im Shop","introHtml":"<p>Möchten Sie eine Änderung in Ihrem Shop?</p>","icon":11739,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11739","groups":[23],"key":""},{"id":"27","name":"Änderung Webseite","descriptionHtml":"","callToAction":"Änderung Webseite","introHtml":"<p>Möchten Sie eine Änderung auf Ihrer Webseite?</p>","icon":10921,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","groups":[11],"key":""}],"reqGroups":[{"id":12,"name":"1. General"},{"id":11,"name":"2. Website"},{"id":13,"name":"3. Newsletter"},{"id":15,"name":"4. Products"},{"id":23,"name":"5. Shop"},{"id":49,"name":"Other"}],"orderMapping":{"49":[138],"23":[56,57,58],"15":[54,53,31,30],"13":[28],"11":[139,41,27],"12":[29],"14":[30]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESTUDDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTAwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNzk1NDYsIm5iZiI6MTc2OTA3ODM0NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.sfEtXaS5tff5VcM3MMsJaQ9t7gxlcdPX78pMAv9JApg","targetCollection":"upload-project-11001","endpointUrl":"https://api.media.atlassian.com","clientId":"94222ad8-c961-45ee-aaf4-426194e0ee82","tokenDurationInMins":20}},"reqCreate":{"id":27,"projectId":11001,"issueType":{"id":"10302","name":"Change"},"form":{"name":"Änderung Webseite","descriptionHtml":"","callToAction":"Änderung Webseite","intro":"<p>Möchten Sie eine Änderung auf Ihrer Webseite?</p>","instructions":"","icon":10921,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/27","calendarParams":{"firstDay":0,"date":"2026-01-22T11:39:06+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTAwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNzk1NDYsIm5iZiI6MTc2OTA3ODM0NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.sfEtXaS5tff5VcM3MMsJaQ9t7gxlcdPX78pMAv9JApg","targetCollection":"upload-project-11001","endpointUrl":"https://api.media.atlassian.com","clientId":"94222ad8-c961-45ee-aaf4-426194e0ee82","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}