Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
EasySupport Desk
  1. EasySupport Desk
  2. EasySystems Support

EasySystems Support

Raise a EasySystems Support request.

  • Allgemeine Support Anfrage - ohne ETC

    Bitte wählen Sie diese Support Anfrage wenn Sie über kein ETC Vertrag verfügen.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
e.g. 14/Feb/26
, multiple selections available,
Enter name or email...
Powered by Jira Service Management
{"xsrfToken":"46bd1e12519db010e12c6d487aee0c0686aa61cf_lout","branding":{"id":"3","key":"esysdesk","name":"EasySystems Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bed49210-53d4-4163-b68d-3f201053b730/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJlZDQ5MjEwLTUzZDQtNDE2My1iNjhkLTNmMjAxMDUzYjczMCI6WyJyZWFkIl19LCJleHAiOjE3NzEwNTYyMzAsIm5iZiI6MTc3MTA1NTYzMH0.VXy7L82NOsanmEgj54WvAsTcaS3oDq9k70iSkAh41ic&client=94222ad8-c961-45ee-aaf4-426194e0ee82&mode=fit","logoId":"bed49210-53d4-4163-b68d-3f201053b730","isLogoAvailable":true,"helpCenterTitle":"Welcome to EasySupport Desk","sharedPortalName":"EasySupport Desk","userInitialAnnouncementHeader":"We are here for you! Select the desired support channel.","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim EasySupport Desk","sharedPortalName":"EasySupport Desk","announcementHeader":"Wir sind für Sie da! Wählen Sie den gewünschten Support Kanal.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to EasySupport Desk","sharedPortalName":"EasySupport Desk","announcementHeader":"We are here for you! Select the desired support channel.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#646464","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/360230ca-a818-4748-985a-bb1afe01f96c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2MDIzMGNhLWE4MTgtNDc0OC05ODVhLWJiMWFmZTAxZjk2YyI6WyJyZWFkIl19LCJleHAiOjE3NzEwNTYyMzAsIm5iZiI6MTc3MTA1NTYzMH0.52nSR_z3ecx9t4Hf9WmgU2CjpjXrpkkTeVTm3yz6U1Q&client=94222ad8-c961-45ee-aaf4-426194e0ee82&height=300&mode=fit","bannerMediaApiFileId":"360230ca-a818-4748-985a-bb1afe01f96c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"esysdesk","projectId":11002,"serviceDeskId":3,"name":"EasySystems Support","description":"<p>Raise a EasySystems Support request.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"275","name":"Allgemeine Support Anfrage - ohne ETC","descriptionHtml":"","callToAction":"Allgemeine Support Anfrage - ohne ETC","introHtml":"<p>Bitte wählen Sie diese Support Anfrage wenn Sie über kein ETC Vertrag verfügen.</p>","icon":11771,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11771","groups":[16],"key":""},{"id":"213","name":"ESYS-SUPPORT-TASK-ETC - SLA-1H-2H","descriptionHtml":"","callToAction":"ESYS-SUPPORT-TASK-ETC - SLA-1H-2H","introHtml":"<p>ESYS Support - No Customer Access</p>","icon":11771,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11771","groups":[],"key":""},{"id":"212","name":"ESYS-SUPPORT-TASK-ETC - SLA-1H-4H","descriptionHtml":"","callToAction":"ESYS-SUPPORT-TASK-ETC - SLA-1H-4H","introHtml":"<p>ESYS Support - No Customer Access</p>","icon":11771,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11771","groups":[],"key":""},{"id":"52","name":"Service Anfrage","descriptionHtml":"","callToAction":"Service Anfrage","introHtml":"<p>Haben sie eine generelle Service Anfrage?</p>","icon":10933,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Problembehandlung und Support Anfragen"}],"orderMapping":{"16":[275,274,241]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESYSDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNTY4MzAsIm5iZiI6MTc3MTA1NTYzMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.8EOeF8cR8vvNITr8XpXkD295_qHWKN8gS9sdEO7NpwQ","targetCollection":"upload-project-11002","endpointUrl":"https://api.media.atlassian.com","clientId":"94222ad8-c961-45ee-aaf4-426194e0ee82","tokenDurationInMins":20}},"reqCreate":{"id":275,"projectId":11002,"issueType":{"id":"10609","name":"DESK-DEFAULT-TASK"},"form":{"name":"Allgemeine Support Anfrage - ohne ETC","descriptionHtml":"","callToAction":"Allgemeine Support Anfrage - ohne ETC","intro":"<p>Bitte w&auml;hlen Sie diese Support Anfrage wenn Sie &uuml;ber kein ETC Vertrag verf&uuml;gen.</p>","instructions":"","icon":11771,"iconUrl":"https://easysystems-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11771","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10005"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"10000","label":"Lowest","selected":false,"children":[]},{"value":"10001","label":"Blocker","selected":false,"children":[]},{"value":"10002","label":"Critical","selected":false,"children":[]},{"value":"10003","label":"Major","selected":false,"children":[]},{"value":"10004","label":"Minor","selected":false,"children":[]},{"value":"10005","label":"None","selected":false,"children":[]},{"value":"10006","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10306","fieldConfigId":"11107","label":"Approvers","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://easysystems-ch.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10306&showAvatar=true&query="},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/275","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/275","calendarParams":{"firstDay":0,"date":"2026-02-14T08:53:50+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDIyMmFkOC1jOTYxLTQ1ZWUtYWFmNC00MjYxOTRlMGVlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNTY4MzAsIm5iZiI6MTc3MTA1NTYzMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.8EOeF8cR8vvNITr8XpXkD295_qHWKN8gS9sdEO7NpwQ","targetCollection":"upload-project-11002","endpointUrl":"https://api.media.atlassian.com","clientId":"94222ad8-c961-45ee-aaf4-426194e0ee82","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=easysystems-ch","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"46bd1e12519db010e12c6d487aee0c0686aa61cf_lout","baseUrl":"https://easysystems-ch.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://easysystems-ch.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"94222ad8-c961-45ee-aaf4-426194e0ee82","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"babe083cfa3b4176af4f19e6dbad3fb0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://easysystems-ch.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}